Inspired by an Amazon announcement today: Amazon Mayday. This idea is to provide the same kind of “Apple Genius” live support to Mac and Windows users. They pay a subscription fee or a per incident fee and get live video assistance for their basic computer problems. I do this for my mother all the time. And by the way, if someone calls AppleCare to get help, the incident cost is pretty high. This could by concierge-tested very easily.